{"id":195420,"date":"2023-10-31T23:19:00","date_gmt":"2023-10-31T23:19:00","guid":{"rendered":"https:\/\/tokenstalk.info\/?p=195420"},"modified":"2023-10-31T23:19:00","modified_gmt":"2023-10-31T23:19:00","slug":"gym-payments-battle-works-out-for-fitness-fanatic","status":"publish","type":"post","link":"https:\/\/tokenstalk.info\/business\/gym-payments-battle-works-out-for-fitness-fanatic\/","title":{"rendered":"Gym payments battle works out for fitness fanatic"},"content":{"rendered":"

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It\u2019s been a test of her persistence that she hadn\u2019t expected, but all has worked out well at last for a keep fit fan and her gym membership.<\/p>\n

Teacher Samantha McBride had been trying for some 18 months to rectify a mistake in the amount she was being charged by the Bristol branch of Everlast Gyms, part of retailer the Frasers Group.<\/p>\n

Instead of \u00a330, \u00a340 had been deducted and the amount now outstanding edging closer to \u00a3200.<\/p>\n

++ If you’ve been affected by this issue or feel you’ve been a victim of injustice, please contact consumer champion Maisha Frost on <\/i><\/b>maisha.frost@express.co.uk<\/i><\/b>\u00a0<\/wbr>++;<\/i><\/b><\/p>\n

\u201cMistakes can happen and when I spotted it and then let them know I expected it to be dealt with,\u201d she told Crusader.<\/p>\n

\u201cThe frustrating thing was no one was saying I was wrong. The mistake was accepted, but unfortunately that seemed as far as it went.\u201d<\/p>\n

Judging by the email exchanges Crusader has seen Samantha was right: the gym did want to get it sorted, but to do it needed the regional management to agree and that seemed to be the stumbling block.<\/p>\n

Everlast Gyms now has more than 50 sites in the UK and makes a point of stressing its flexible payment options to suit a variety of budgets and also its discounts for emergency services workers.<\/p>\n

Subscribers rightly seem valued \u2013 so not in line with the constant delays Samantha experienced.<\/p>\n

Crusader put all this to Frasers Group and within a couple of days along with an apology, \u201cthe customer will be refunded as well as receive a three-month free gym membership,\u201d confirmed a spokeswoman.<\/p>\n

Last week as promised it happened. Samantha\u2019s account was back in good shape and \u201cthank you sooo much,\u201d was her message for Crusader.<\/p>\n

[Samantha\u2019s name has been changed]<\/p>\n