Vernon, B.C. passenger alleges Air Canada changed story on cancelled flight to avoid payout

The Canadian Transportation Agency has announced Thursday it is looking into allegations that airlines are not accurately reporting the reasons for flight delays and cancellations.

An Okanagan man is one of those Canadians looking for answers after he was denied compensation for a cancelled Air Canada flight.

Ray Cusmano is speaking out after Air Canada denied his claim for compensation under Canada’s new Air Passenger Protection Regulations.

The Vernon man was headed to Cancun from Vancouver in early January when, he says, his flight was delayed and then canceled

“They sent me emails in regards to our flight being canceled and delayed and it was clearly for maintenance reasons, for plane maintenance, and they had to actually bring another plane in,” Cusmano said.

“They gave us all the information on how to claim.”

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