Model was ‘told to put on a dirty mask on a Ryanair flight after she was stopped from wearing her own’
- Bluebell Wooi claims she was told to take off her floral reusable face covering
- Instead cabin crew ordered her to ask the other passengers for a spare mask
- But the only one she found was covered in dirt and had already been worn
- Bluebell, from Camden, was flying back to London from Calabria, Italy yesterday
A model has claimed she was told to put on a stranger’s dirty mask on a Ryanair flight after she was stopped from wearing her own.
Bluebell Wooi was wearing a floral reusable face covering made by a fashion designer friend for a flight back to the UK from Italy.
But as she was boarding, she was ordered to take it off and put on a disposal mask.
She did not have one so was told to ask the other passengers for a spare.
Bluebell did as ordered but said the only disposable mask she found was one covered in dirt and had already been worn by the stranger who gave it to her.
When she explained this to the cabin crew, she was told she must wear the dirty disposal mask in place of her reusable one if she wanted to board the plane.
And she claimed to make matters worse, the crew themselves were all wearing reusable fabric masks, much like the one she was originally wearing.
Bluebell Wooi was wearing a floral reusable face covering made by a fashion designer friend for a flight back to the UK from Italy
Bluebell, who lives in Camden, north London jetted home on Tuesday.
She said: ‘I was travelling back to London and was wearing a floral mask made by a friend of mine.
‘As I was boarding, I was stopped by staff and told I must take it off as I could only travel with a disposable one.
‘When I explained I didn’t have one, I was told to ask other passengers for a spare.
‘I didn’t feel it made sense but I did as I was told and struggled to find one.
‘Eventually the man in front of me gave me his spare – but he had already worn it.
‘It was dirty and I really didn’t want to. I showed it to the Ryanair staff and was told I must wear that mask over my own.
‘I just think it’s completely bonkers. It doesn’t make any sense to wear a mask used by a stranger over my own reusable one.
‘And to make things even more bonkers, all the cabin crew on board the flight were wearing reusable masks themselves, so I don’t know what it was all about.
The model, pictured, said: ‘I just think it’s completely bonkers. It doesn’t make any sense to wear a mask used by a stranger over my own reusable one’
‘No one else seemed to be told to put on another mask as far as I could see other than the man in front of me.
‘I don’t know if there was some kind of memo I missed about wearing a disposable mask over a reusable one, but if there was one, I didn’t receive it.’
Bluebell was travelling on the budget airline with her 72-year-old grandmother Sybil after holidaying in Calabria, Italy.
A spokesman for Ryanair said: ‘In line with the requirements set out in the Italian Decree, DCPM N.15, 7 Aug, the use of surgical face masks is mandatory on all flights to, from and within Italy.
‘Customers are informed of this requirement by email and SMS ahead of their journey, as failure to comply can result in passengers being denied boarding.’
The airline has been approached for further comment on why her specific mask was not deemed suitable.
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