Butlin’s customer cuts holiday short after staying in ‘absolutely awful’ chalet

A furious Butlin’s customer has cut his holiday short after staying in what he branded as an “absolutely awful” chalet.

Chris Whitworth, 51, booked a long weekend at the holiday venue in Skegness, Lincolnshire, on November 19, as he and his partner attended a Ministry of Sound Live Weekends event, Nottinghamshire Live reports.

But the 51-year-old, from Chilwell, Nottinghamshire, claims when the pair arrived at their accommodation, there were stains on the bed and they noticed an “unclean smell”.

He said: "It was absolutely awful. When you got to the chalet at this Butlin's there were no seals on the door.

"We walked in and you could tell right away this is not clean. You could just tell.

“It didn't smell clean, the carpet was ditched, the carpet in the bedroom was – if you walked barefoot – it was sticky and dirty. The duvet cover had got stains on it, it was just bad.

"Went to the bathroom and there was literally one towel for two people – what the reasons are for that I don't know. The shower was mouldy, it clearly hadn't been cleaned.

"You tried to find people, but you couldn't find anybody."

Mr Whitworth and his partner spent £360 for their weekend trip.

The couple were given £50 back as a goodwill gesture and later offered an upgrade on a future booking, but Mr Whitworth says he refused the offer.

He added: "It was so bad I didn't even go into other parts of the place. I was so terrified of what I'd seen so far."

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Butlin's bosses have said they did not receive a complaint from Mr Whitworth until after his stay and have been in touch with him to discuss the issues that have been raised.

A Butlin’s spokesperson said: “We are sorry to hear about Mr Whitworth’s recent break. Our team on resort were unable to support as we were only made aware once he returned home from his break.

"We would advise all guests to speak to guest services if they have any problems. This way our resort team can look to resolve any issues there and then.

"The safety and wellbeing of our guests and team remains our biggest priority and we’d like to reassure guests that we have strict cleaning and hygiene policies in place.

"We’ve been in contact with Mr Whitworth to discuss the issues raised and have offered a gesture of goodwill.”

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