Issuing banks need to boost rewards to better their credit card spend

  • This is an excerpt from a story delivered exclusively to Business Insider Intelligence Payments & Commerce subscribers.
  • To receive the full story plus other insights each morning,click here.

Issuing banks’ Q2 earnings revealed small improvements in credit card spend:

Business Insider Intelligence

  • JPMorgan Chasereported its noncommercial credit card sales volume grew 10.6% year-over-year (YoY) to reach $192.5 billion. This performance is a slight improvement fromQ1 2019, when the segment rose 9.8% YoY, and a minor deceleration compared with its 11% YoY growth inQ2 2018.
  • Wells Fargoannounced that its consumer card portfolio’s purchase volume totaled $22.5 billion, increasing 5.7% YoY. Its growth represents a minor acceleration from the prior quarter, when its purchase volume rose just 5.0% YoY, but it did dip relative to the 6.2% YoY growth itposted in Q2 2018.
  • As wenoted yesterday, Citi’s branded card purchase salesreached $93 million, jumping 8% YoY. Like the other issuers, this performance was a small improvement on its growth from Q1 2019, when the segment rose 6% YoY, but it actually surpassed its growth from the comparable quarter a year ago, when the metricincreased 7% YoY.

Issuers’ small improvements in credit card sales volume line up with US retail’s performance, which is also making small steps in the right direction. In June, US retail salesrose 3.4% YoY after May’s grew 2.9% YoY. This acceleration is a positive for the industry, but it pales in comparison to the 5.9% YoY growth it encountered inMay 2018, for example.

Credit card spend is somewhat correlated to overall retail sales because credit cards made up23% of US adults’ transactions in 2018, making them the third-most-popular payment method behind only cash and debit. And with the US-China trade war continuing — andthreatening to seriously hurt US consumption — credit card spend could slide along with, or even faster than, retail in the near future.

Rewards initiatives may be key in boosting credit card spend despite retail’s mild improvements, as they can encourage additional purchases. Chase turned in the best YoY performance this quarter among these three issuers, and that may be thanks in part to its exceptional rewards offerings, like those from its Sapphire Reserve card.

Because 79% of customers cite rewards as the topreason they choose one card over another, providing robust perks that touch all kinds of spending could help firms boost top-of-wallet status, in turn maintaining or even reaccelerating card spend relative to trends in overall retail. Maximizing performance within card segments is critical for issuers, which are seeing continually declining returns on credit cards, perMercator.

Hunting for cost-effective ways to entice customers to not only sign up, but keep cards top-of-wallet as credit cards continue to become more popular spending instruments, should be core to issuers’ strategies.

Interested in getting the full story? Here are two ways to get access:

  1. Subscribe to a Premium pass to Business Insider Intelligence and gain immediate access to the Payments & Commerce Briefing, plus more than 250 other expertly researched reports. As an added bonus, you’ll also gain access to all future reports and daily newsletters to ensure you stay ahead of the curve and benefit personally and professionally. >> Learn More Now
  2. Current subscribers can read the full briefing here.

Source: Read Full Article